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We have received reports of compatibility issues between the Intel® Application Accelerator and some CD-RW devices, sometimes referred to as "IDE" CD-RW drives. These types of issues may appear after installation of the Intel Application Accelerator, but are rarely root caused to be an issue with the Intel Application Accelerator.
The following steps have been shown to be effective in correcting most issues (listed in order of recommendation):
- Upgrade your CD recording software
CD recording software publishers frequently post patches to their software. Typically, updating to the most current version with the latest patches will help with compatibility issues. Check with your CD recording software manufacturer to see if patches or updates are available.
- Update the device drivers or utility
Some CD-RW devices have drivers or utilities associated with them. Check with your drive manufacturer to determine if this step is applicable or if updates are available.
- Update your motherboard BIOS
An ATAPI CD-RW device may not be properly detected due to a BIOS issue. Contact your motherboard or system manufacturer to see if a BIOS update is available for your specific motherboard.
- Update the firmware on the device
CD-RW devices have internal software called "firmware" that can usually be obtained from the device manufacturer. Firmware updates can correct a wide variety of issues.
- Lower the transfer mode limit
Some ATAPI CD-RW drives have issues when operating in DMA mode or when using a higher speed transfer mode, such as UDMA-2 (ATA-33). Lowering the transfer mode limit to DMA MW-2 or PIO-4, using the Intel Application Accelerator diagnostic utility, may help to resolve some CD-RW issues.
- Test with Intel Application Accelerator un-installed
Temporarily un-installing the Intel Application Accelerator helps to determine if the issue also occurs with the native Microsoft* IDE driver that comes with Windows*. See the Readme.txt for un install instructions.
| Important Note:
The steps listed below are for qualified and trained professionals only. Please do not follow the steps listed below unless you are a qualified and trained professional. Only qualified and trained professionals should open a computer system. |
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- Modify the Master/Slave configuration
ATA devices that share the same cable can sometimes conflict with one another. Some devices work better when they are configured as the Master device or the Slave device on the cable. Some devices work best when they are the only device on the cable. Typically, jumpers on the back of the ATA device are used to set the Master/Slave configuration. Consult the ATA device documentation to determine the appropriate jumper configuration to use.
- Cabling
Sometimes, physical components, such as ATA cables, may be defective or unsuitable for the required configuration. If you have a spare cable, try swapping cables temporarily to see if your issue is resolved. The issue may be resolved by using a 40-pin, 80-conductor cable where only a 40-pin, 40-conductor cable is required. Some devices are more sensitive to electrical noise issues and using a 40-pin, 80-conductor cable may help.
This applies to:
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