Contents:

• Crosstalk Communicator Tech Support
• Configuring Intel'S Bundled Crosstalk Communicator
• Crosstalk Communicator Setup For Intel® 2400 V.42Bis Modems
• Configuring Dca'S Off-The-Shelf Crosstalk Communicator
• Crosstalk Communicator Flow Control Defaults To Xon/Xoff
• Crosstalk Communicator Error: "Incorrect Time And Date" Error
• Crosstalk Communicator - Pulse Dialing
• Crosstalk XVI: Compatible With Intel® Modems & Intel SatisFAXtion Modem/100
• CROSSTALK XVI CONFIGURATION INFORMATION
• Crosstalk Mark 4: Compatible With Intel® Modems & Intel Faxmodems
• Crosstalk For Windows* V1.1

If you have questions about Crosstalk Communicator you'll want to contact Crosstalk's Technical Support by phone or by modem.

Phone: 404-442-3210 (9am to 6pm Eastern Time)
BBS: 404-740-8428 (8-N-1; 1200, 2400 or 9600 V.32)
Compuserve: GO XTALK

NOTE: Phone numbers valid as of 8/16/93.

If you're installing Crosstalk Communicator for the first time, follow the instructions under "Installing Crosstalk Communicator". If Crosstalk Communicator was installed before the Intel modem, follow the instructions under "Configuring the COM Port".

Installing Crosstalk Communicator:

1. Insert the Crosstalk Communicator diskette, change to that drive, then type 'INSTALL'. Follow the instructions available online using defaults.
   
   
2. When INSTALL is finished, the Crosstalk Communicator directory (usually C:\CCM) should be the default directory. Type CCM to start Crosstalk Communicator.
   
   
3. Select the COM port to which you modem is attached or configured. If Crosstalk Communicator doesn't display your modem port, just select one that is displayed (you'll configure the port correctly later) and remember to answer "no" when asked to test the modem.
   
   
4. Select your Intel modem from the list.
   
   
5. Crosstalk Communicator will prompt you to run a modem test. Find your modem port on the chart to determine whether or not to run the modem test at this time.

   Run Test for These Ports	Don't Run Tests for These Ports
   COM1/IRQ 4	COM3/IRQ 5
   COM2/IRQ 3	COM4/IRQ 2
   COM3/IRQ 4 *	COM PORT NOT SHOWN IN STEP 3.
   COM4/IRQ 3 *

   * You may run the test if you were able to select these ports in step 3. Otherwise, skip the test and proceed to the next step.

6. Answer the next few questions as best meets your needs.
   
   
7. When you see the "Dialing Directory", you're finished if you ran the modem test earlier. If you didn't run the modem test, continue with "Configuring the COM Port". If you want to configure Crosstalk Communicator's Host Mode to allow a SatisFAXtion Modem/350 or Upgraded SatisFAXtion Classic to receive faxes, continue with "Configuring Host Mode to Allow Fax Reception".

Configuring the COM Port

1. Start Crosstalk Communicator (if it's not already running).
   
   
2. At the "Dialing Directory", press ALT-Y to access the "System & Port Setup" screen then press PgDn to view the "Port Assignments" screen.
   
   
3. Press ENTER to access the "Port Setup" screen.
   
   
4. Press the down-arrow key to move the cursor to the "Address" field. Enter your modem's COM port address. (COM3 - 3E8, COM4 = 2E8)
   
   
5. Press the down-arrow to move to the "IRQ" field. Enter you modem's COM port IRQ (refer to the manual for information).
   
   
6. Press CTRL-ENTER to accept the new settings the press ESC to return to the "Dialing Directory".

Configuring Host Mode to Allow Fax Reception

If you use a SatisFAXtion Modem/350, SatisFAXtion Classic, or Upgraded Upgraded SatisFAXtion Classic, you can configure Crosstalk Communicator's Hostr's Host Mode to allow the SatisFAXtion to receive faxes. Here's how:

1. Use the SatisFAXtion SETUP program to set the faxmodem to answerthe SatisFAXtion SETUP program to set the faxmodem to answer after the desired number of rings. Specify at least 2 rings if yourr the desired number of rings. Specify at least 2 rings if your phone line provides a "distinctive ring". Otherwise, specify 1 ringe line provides a "distinctive ring". Otherwise, specify 1 ring (or more if desired).more if desired).
   
   
2. Start Crosstalk Communicator (if it's not already running).t Crosstalk Communicator (if it's not already running).
   
   
3. At the "Dialing Directory", press ALT-Y to access the "System &he "Dialing Directory", press ALT-Y to access the "System & Port Setup" screen then press PgDn to view the "Port Assignments" Setup" screen then press PgDn to view the "Port Assignments" screen.en.
   
   
4. Press ENTER to access the "Port Setup" screen.s ENTER to access the "Port Setup" screen.
   
   
5. Press the down-arrow key to move the cursor to the "Answer Setup"s the down-arrow key to move the cursor to the "Answer Setup" field. Delete the existing command and enter this one in its place:d. Delete the existing command and enter this one in its place:
   
   
   ^M~ATS0=99^M ^M~ATS0=99^M
   
   
6. Press CTRL-ENTER to accept the new settings the press ESC to returns CTRL-ENTER to accept the new settings the press ESC to return to the "Dialing Directory".he "Dialing Directory".

The Intel 2400 V.42bis Modems ship with a version of Crosstalk Communicator in the box. These products are very compatible.

Unfortunately, current versions of Crosstalk Communicator don't list the Intel 2400 V.42bis Modems in its Setup section. Select "SatisFAXtion V.42bis" as the modem to use when setting up an Intel 2400 V.42bis modem (this setup string correctly gets the software and hardware working together for this modem).

The Intel version of Crosstalk Communicator contains setup selections for all Intel modems. The off-the-shelf version from DCA must be configured specially for your modem. The first table shows the settings that are different from modem to modem. The second table shows settings that are the same for all Intel modems.

Table of Unique Intel Modem Settings

List of Common Intel Modem Settings

Dial Prefix: ATDT
Dial Suffix: ^M
Modem Init: {see table above}
Answer Setup: ^M~ATS0=1^M
Hang Command: +++~~~ATH^M
Max Speed: {see table above}
Lock Speed: {see table above}
Results Only: off
Modem Flow: {see table above}
Address:{3F8,2F8,3E8,2E8}
IRQ: {4, 3, 5, 2}
Connect: CONNECT^M^J
Connect Speed: CONNECT %^M^J
Connect Rel.: CONNECT %/REL^M^J
No Connect: NO CARRIER^M^J
Line Busy: BUSY^M^J
Command OK: OK^M^J
Command Error: ERROR^M^J
Dial Tone:
No Dial Tone: NO DIAL TONE^M^J
Ring: RING^M^J

Intel recommends resetting the default flow control option to RTS/CTS (Request to Send/Clear to Send) when using faster data transmission rates. To change the default flow control setting:

1. Start Crosstalk Communicator
   
   
2. Highlight "Normal"
   
   
3. Press Alt-D
   
   
4. Highlight "Flow"
   
   
5. Use the space bar to toggle to RTS/CTS
   
   
6. Press Ctrl-Enter to accept the change

NOTE: The new flow control default will apply to future entries only. Entries made before the default was changed will remain at their original setting. If you wish to reset the flow control option for these earlier entries, highlight the items you wish to change then follow the steps listed above.

When this error occurs, Crosstalk technical support recommends deleting the XTALK.DDR file in the Crosstalk Communicator directory (usually C:\CCM). The next time you start Crosstalk Communicator, you'll need to reconfigure the program. You'll also find a brand new dialing directory (any entries you made will be gone).

If you need to change from Tone dialing to Pulse dialing, here's what you need to do:

1. Press ALT-S to enter Setup
2. Press PageDown to view the second Setup screen
3. Set the Dial Modifier to ATDP

Crosstalk XVI is compatible with Intel modems & the SatisFAXtion Modem/100. See "Crosstalk XVI Configuration Information" for instructions on configuring Crosstalk XVI for Intel modems & faxmodems.

However, Crosstalk XVI version 3.8.0 Rev. D does not support the COM port configuration of COM3, IRQ5. Also, Crosstalk XVI cannot use script files created in Crosstalk Communicator.

Here's how to configure Crosstalk XVI.

• Start up Crosstalk XVI. At the Status Screen, press <ENTER>to get into command mode:
  
  
• Set the correct serial port.
  
  Type: PO x <ENTER> (where "x" is the serial port that your Intel modem is using).
  
  
• Enter the appropriate command to set the correct baud rate for your modem:

  14.4EX, 9600EX	SP 38400 (or higher)
  Intel 2400 V.42bis modems	SP 9600
  Intel 2400B MNP modems	SP 4800
  Intel non-MNP modems	SP 2400

• Set the flow control for your modem

To turn Software Flow Control OFF, type: FLOW- <ENTER>

To turn Software Flow Control ON, type: <Ctrl-S>

To turn on Hardware Flow Control, type : HA ON <ENTER>

To turn off Hardware Flow Control, type: HA OFF <ENTER>

Go into terminal mode and issue the appropriate command for your modem.

This applies to:

Modems and Fax Boards