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| Intel® Server Board S815EBM1 |
| Intel® Active Monitor - Error Messages and Possible Causes |
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Warning:
The procedures in this topic assume familiarity with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment.
Disconnect the computer from its power source and from any telecommunications links, networks, or modems before performing any of the procedures described in this topic. Failure to disconnect power, telecommunications links, networks, or modems before you open the computer or perform any procedures can result in personal injury or equipment damage. Some circuitry on the motherboard can continue to operate even though the front panel power button is off. |
Listed below are the error messages that you may see. After the message there is one or more possible cause(s) that may explain why you received the error message. There may also be suggestions for resolving the error.
Error Messages:
An essential file is missing.
The name of the missing file will appear after the error message. That file has been deleted or moved from its original location. Reinstall the application.
An unspecified internal error occurred during initialization.
- The system may be low on resources.
- The service may not be running with adequate security privileges.
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No sensors were detected in your system.
You are running this application on a system without functioning monitoring hardware.
Fan x has stopped or slowed (fan x can represent either fan 1 or fan 2).
Your fan could be failing because:
- A foreign object is preventing the fan from spinning.
- A bearing within the fan is failing.
- The fan is no longer connected to the motherboard.
- The fan has been moved to a different fan sensor connector on the motherboard.
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Recommended resolutions:
Your system may have more than one fan.
1. Check all of the fans to see if any of them have been disconnected or are blocked by a foreign object. If all fans are connected and free of foreign objects, a fan may need to be replaced. Contact your system manufacturer for technical support.
2. If you have added, changed, or removed a fan, you need to reinstall Intel® Active Monitor to accurately monitor your system's fan(s). The application may generate alerts continually until reinstalled.
An unknown fan in your system has stopped or slowed.
An application DLL is invalid. Reinstall the application.
Voltage Error Messages:
These are the possible voltage error messages. In the case of the voltages, voltage x can represent any voltage from voltage 1 to voltage 4. The voltages those labels may represent include: 12 Volt, -12 Volt, 5 Volt, -5 Volt, 3.3, CPU Core, CPU I/O, and 1.5 Volt.
Voltage x has gone outside of its recommended range.
If your system's voltage went outside of its recommended range, your power supply could be failing. Here are reasons why your power supply could be failing:
- Fluctuations may occur in the power entering your system. Worst case conditions include power surges, often the result of lightning, or "brown outs", where the voltage or current being received is degraded. Either of these conditions can result in damage to your power supply and other components of your system.
- Your power supply is deteriorating. Some power supplies may have a shorter life span than the overall system.
- There is an electrical short somewhere in the system.
- The power supply fan may have failed. This fan, in most cases, does not have a sensor, so it's not often monitored. A failed power supply fan may cause overheating and damage to the power supply.
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Recommended resolutions:
1. If you receive alerts often or if your system remains in an alert state for an extended period of time, you should make sure your system has adequate cooling and/or a surge protector.
2. Check to make sure that the power supply is adequately cooled:
- If the power supply's fan is external to the power supply, check to see whether it is disconnected or blocked by a foreign object. If the fan is connected and free of foreign objects, it may need to be replaced. Contact your system manufacturer for technical support.
- If the power supply's fan is internal to the power supply, check to see whether it is still spinning. If not, the power supply may need to be replaced or serviced. Contact your system manufacturer for technical support.
- Make sure that there is proper airflow around your system. Make sure your system is not located near walls or in corners. If vents in the system become blocked, airflow to the fans may be restricted.
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3. Your power supply may need to be replaced. Contact your system manufacturer for technical support.
An unknown power supply voltage has gone outside of its recommended range.
Most likely cause: The CPU in the system runs at a voltage that was not known at the time this software was released.
Temperature Error Messages:
Your processor has exceeded its recommended maximum temperature.
Your processor's temperature could have exceeded its recommended range because:
- The heatsink and/or fan have become detached from the processor (or were not installed).
- The heatsink may not have adequate thermal grease.
- The processor fan(s) may have slowed or stopped.
- The system does not have adequate airflow to keep the processor cooled.
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Recommended resolutions:
1. Check the processor and system fan(s) to see if any have been disconnected or are blocked by a foreign object. If they are still connected and free of foreign objects but are still not operating properly, they may need to be replaced. Contact your system manufacturer for technical support.
2. Make sure that there is proper airflow in and around your system. Make sure your system is not located near walls or in corners. If vents in the system become blocked, airflow to the fans may be restricted.
Your system should be kept in a room that has adequate cooling; the room's ambient temperature should be below 90 °F (32 °C).
3. Check that the processor's heatsink has been installed properly. Inadequate thermal grease on the heatsink can cause unusually high processor temperatures.
4. Make sure your system's I/O (disk, floppy, CD-ROM, etc.) cables aren't restricting airflow in the system.
Your system has exceeded its recommended maximum temperature.
Your processor's temperature could have exceeded its recommended range because:
- The system is in a location that is not allowing optimal airflow or is too hot.
- One or more of the system's fans have slowed or stopped, reducing airflow to the system.
- Dust has accumulated in your
system, reducing airflow to the system.
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Recommended resolutions:
1. Check all of the system fans to see if any of them are disconnected or blocked by a foreign object. If all fans are still connected and are free of foreign objects, a fan may need to be replaced. Contact your system manufacturer for technical support.
2. Make sure that there is proper airflow to your system. Make sure your system is not located near walls or in corners. If vents in the system are blocked, remove dust or foreign objects.
Your system should be kept in a room that has adequate cooling; the room's ambient temperature should be below 90 °F (32 °C).
3. Make sure your system's I/O (disk, floppy, CD-ROM, etc.) cables aren't restricting airflow in the system.
An unknown temperature sensor reading has exceeded its recommended maximum temperature.
The DLL version does not match the application. Reinstall the application.
This applies to:
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End of Interactive Support AnnouncementThese products are no longer being manufactured by Intel. Additionally, Intel no longer provides interactive support for these products via telephone or e-mail, nor will Intel provide any future software updates to support new operating systems or improve compatibility with third party devices and software products.
THESE DOCUMENTS ARE PROVIDED FOR HISTORICAL REFERENCE PURPOSES ONLY AND ARE SUBJECT TO THE TERMS SET FORTH IN THE "LEGAL INFORMATION" LINK BELOW.For information on currently available Intel products, please see www.intel.com and/or developer.intel.com
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Solution ID: CS-006609
Date Created: 11-Nov-2003
Last Modified: 12-Nov-2003
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