|
Description:
This Advisory is only relevant to Intel® Storage System SSR212MA units that are operating at SAN software version 6.6.
The SSR212MA will become inaccessible after a RAID configuration clear in the RAID BIOS interface. Immediately after the operation, the system will boot “normally” but cannot be reached through the System Storage Console. Attempts to contact via the serial connection will yield the error “Error opening a connection”. In this state, there is nothing Intel can do except to replace the DOM.
Root Cause:
SAN software 6.6 requires at least one data array in which it expects to create or find the first store. This array is created transparently at installation time or when the box is reset to factory defaults. If the array is deleted by an agent other than the SAN software, the system cannot start the Systems Storage Console connection and the back end serial connection cannot see the node. This will result in the set of symptoms described above.
Work Around:
Do not conduct any operations in the RAID BIOS! Instead, Reset to Factory Defaults via the serial connection.
Intel is currently working with the SSR212MA software vendor for an issue resolution to be included in the 6.6 SP1 SAN software release.
Please see the Technical Advisory document for additional information.
Note: PDF Files require Adobe Acrobat* Reader†
† This link will take you off of the Intel Web site. Intel does not control the content of the destination Web Site.
This applies to:
| 
