Symptom(s):

Error appears "The License Key Does Not Match The Feature Key Of The Storage Module" when trying to register the additional software feature(s).

Cause:

This is a known issue as a result of one of the following scenarios:

1. Replacement of Storage System's board resulting to a new default MAC address of the on-board Ethernet controllers.
2. Installation of discrete Ethernet controller. The discrete Ethernet controller will take preference in PCI enumeration during system's boot-up process and becomes default Ethernet controller while on-board become secondary Ethernet controllers.

Solution:

These are possible scenarios to resolve this issue.

1. If you have registered the software feature using on-board Ethernet controller and now installed a discrete Ethernet controller, you must request a replacement license from your Point of Purchace (PoP) by providing the default MAC address belonging to the discrete Ethernet controller.
2. If you have registered the software feature using onboard Ethernet controller but have replaced your Storage System’s board due to board failure then you must request a replacement license from your PoP by providing the default MAC address of the new onboard Ethernet controller.
3. If you plan to use an additional discrete Ethernet controller on a new Storage System and bought a software feature with it, you must ensure that when you order a license it must be tied to your system’s feature key (which is the MAC address of Default Ethernet controller, see scenario#1) to successfully register the software feature(s).

This applies to:

Intel® Storage System SSR212MA