What is Intel Premier Support?
Intel® Premier Support is an interactive web site where Intel® Software Development Product customers can do either of the following:
- Submit questions, problems and other technical support issues
- Monitor previously-submitted issues
Where is Intel Premier Support?
https://premier.intel.com
Is it free?
Intel Premier Support is free to all customers.
A log-in is required. If I don't have a log-in, how do I obtain one?
If you have registered your Intel Software Development Product, your registration log-in should apply to the Intel Premier Support as well.
If you have not registered your product, go to the Intel Registration Center and register (product serial number required).
If you have registered, but you did not select the free technical support, return to the Intel Registration Center, log-in, re-register the same serial number and your email address in the Register a Product box, and choose Support Account link on the Serial Number Information page.
If you still have problems signing up for support, contact us.
Obtaining Product Updates
Product updates are now available from the Intel Registration Center.
- Log-in to the Intel Registration Center by entering your log-in ID and password in the Log-in section on the right-side of the web page.
- Click the Product Download link.
- Choose the product of interest.
- A detailed description of the files included in the product will be displayed. Simply click on the hyperlink for each file you wish to download.
If your current license has not expired, you do not need a different license file. Your license will be detected by the install and will work with releases created during your support service period.
For support service license purchase/ renewal information, please go to the Purchasing Information site.
How do I submit an issue to Intel® Premier Support?
To submit an issue, you must log in to Intel Premier Support. If you do not have a log-in account, please refer to Register for Premier Support.
Once you have logged in, the left channel will always have links to the various features of the tool. Follow these steps to submit an issue:
- Click Submit Issues in the left channel.
- Choose product type from the Product Type dropdown box. For Intel® Software Products, choose Development Environment (tools, SDV, EAP) as the product type. Please note that Intel Premier Support product type is for reporting problems with the Premier Support site itself and not for product support.
- Choose the product for which you want to submit the issue from the Product Name dropdown box.
- Enter a headline type description of the problem or question in the Issue Title box.
- Enter a detailed question, or a detailed problem description in the Question box. This description must contain sufficient information for engineering to characterize the problem. Examples of information that is generally required are: versions of all software related to the problem, an accurate description of the steps needed to reproduce the problem, a description of the hardware and operating system used. Put yourself in the receiving engineer’s shoes. Think about what you would need if you were trying to understand the other person’s environment to help them solve a problem.
- Choose Request Type from the drop down box, e.g.; Documentation Error, Feature Request, Problem Report, etc.
- Click Submit Issue or Submit Issue/Upload Files button depending on where you have a file to attach with the issue or not. If you chose Submit Issue/Upload Files then attach the file(s) to the issue (for instance a test case, or screen shot, etc.).
- Once you submit the issue, you will get an issue number that will enable you to track the issue.
This applies to:
| 
