Q: How do I transfer information onto my REX?
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| A: If you own a laptop computer, you can plug the REX into the Type II PC Card slot. You can also place the REX into the REX Docking Station* which connects to the serial port on any desktop or laptop PC. Whether you use the PC Card method or the serial cable method, launch the StarFish TrueSync* software on your PC and within seconds all of your data is transferred to your REX. The data transfer process (also called synchronization) is so easy, you can do it one or more times daily to ensure that you always have the latest information with you. |
Q: After I have synchronized, why don't I see Notes associated with my Contacts? |
| A: Notes attached to Contacts are not synchronized. |
Q: After installing TrueSync Desktop* in Windows NT* 4.0 successfully, why do I get the message 'This Application failed to initialize properly (0xc0000005)?' |
| A: There may be a conflict with a Lotus Notes* file called QNC. If you are running Lotus Notes*, close the QNC.EXE program, and TrueSync Desktop should successfully open. |
Q: Can I Import a Text File Into a REX? |
| A: Yes. In the TrueSync software, go to Contacts. Click on File, and then click Import. Select the type of text file you would like to import. Valid text file types are comma delimited text (.csv), and tab delimited text (.txt). The text file will be imported to the memo section of your REX. |
Q: Can I synchronize "documents" created in ACT!* with TrueSync Plus*? |
| A: No |
Q: Can I transfer my information from my REX 3 or REX 5000 to my REX 6000? |
| A: Yes, but currently it must be done like this. Use TrueSync to synchronize your information from your REX 3 or REX 5000 to Outlook* 97, Outlook* 98 or Outlook* 2000. Then, use Intellisync that comes with the REX 6000 to synchronize the information in Outlook to your REX 6000. |
Q: Can I upgrade my REX 3 or REX 5000 to a REX 6000? |
| A: The architecture of the REX 6000 is different than previous REX products. The REX 3 and REX 5000 are not upgradeable to a REX 6000 due to hardware limitations. |
Q: Can I use the Xircom® REX/REX PRO card in the PC Card slot on my NT system? |
| A: The Xircom® REX/REX PRO card is not supported in the PC card slot on your computer when running Windows NT* 4.0. However, CardWare* 6.0 for Windows NT can be purchased, and it will normally allow the REX cards to work in the PC card slot. You can also check with your computer's manufacturer about the PC card slot support provided with your computer. |
Q: How do I resolve the Error Message - 'Cannot Access Device - Com Port 2 Is Already Open' ? |
| A: Click OK to get rid of this error message. This error message is caused by a hot removal (removing REX before it has completed its task) of the Rex from the PC Card Slot. To prevent this error from occurring, wait for the REX to switch off before pulling it out of the PC Card slot. This takes approximately 60 seconds. |
Q: How do you synchronize Calendar data in a Public Folder stored on a Microsoft Exchange Server* 5.0? |
| A: When setting up a new User, make sure that Outlook is open and you are connected to the Exchange Server. When prompted, check the applicable Outlook folder groups (i.e. Personal Folders, Public Folders, Mailbox, etc.) |
Q: I am using ACT! 3.0.6.*, TrueSync Plus (TSPlus) only works if I a) end all tasks, b) reinstall TSPlus, and then c) synchronize my contacts. I have to do this every time I restart the computer. Why? |
A: Here are some possible solutions that have worked for customers in similar situations:
1. If this happens with a Cardfile, we suggest that you do a 'database maintenance' in ACT!. From the File menu, point to Administration, and then click Database Maintenance. select Compress and Reindex database.
2. Reinstall ACT!.
3. Upgrade your version of ACT! to version 3.0.8 or higher. |
Q: I have made changes to my data in ACT!. Why don't I see them when I synchronize again with another organizer? |
| A: After you have made changes to your ACT! data, you must SAVE the changes before you synchronize. |
Q: I have synchronized my Contacts. Why do the phone numbers now start with the prefix "+1" and there is no "-" between the third and fourth digit of the local phone number? |
A: This is an ACT! formatting issue. There are many countries in the default ACT! database, and each country follows a different format, so the country code is not formatted.
Note: if you are synchronizing ACT! contact data with contact data from another organizer, your must format your phone data in the other organizer in the following TAPI format:
+CountryCode(Area/CityCode)PhoneNumber (Example: +1(800) 123-4567)
The country code is preceded by the plus sign, followed by the area or city code in parentheses, a space, and then the phone number (with or without dashes). If the phone number is not in this format, phone information will not synchronize in any of the phone fields. This could result in duplicate records where a record (already contained in ACT!) has phone information while the record from the other organizer doesn't. If this occurs, you will need to delete the duplicate records. When ACT! phone information is written to another organizer, the dashes in the US phone number are not included. Using the example above, the phone number would be +1(800)1234567. |
Q: Is ACT!* 4.0 supported by TrueSync Plus? |
| A: Initially, TrueSync Plus did not support ACT! 4.0. However, an updated ACT! accessor is now available at no cost. To update, run the TrueSync Component Install (TSCI-STARFISH.EXE) |
Q: What are the differences between the REX 5000 series and REX 6000? |
A: The REX 6000 builds upon the features of the REX 5000 series to include a touch screen, an improved user interface, a calculator feature, new PC synchronization software, a USB docking station (Cradle) and more memory. All navigation and data entry with the REX 5000 series is done with the 6-button interface. The REX 6000 however has a touchscreen, that in combination with the onscreen keyboard, allows for much easier data entry. The new web feature is not available on the REX 3000 or REX 5001.
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Q: What is a Xircom REX 'Item' ? |
| A: An 'Item' is considered to be any information that could be conveniently placed on a common business card. Items may contain up to approximately 150 characters. |
Q: What is new in the REX 6000? |
A: The REX 6000 builds upon the features of the REX 5000 to include a touch screen, an improved user interface, a calculator feature, new PC synchronization software, a USB docking station (Cradle) and more memory. All navigation and data entry with the REX 5000 is done with the 6-button interface. The REX 6000 however has a touchscreen, that in combination with the onscreen keyboard, allows for much easier data entry. The new web feature is not available on the REX 3000 or REX 5001.
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Q: When I try to install TrueSync Component Install, a message says that I must have administrative rights to install this product on an NT system. Is this true? |
| A: Yes, as described in the README.TXT file, Component Install requires that you have administrative rights to install this product. Please have your administrator install the product. You can then log in without administrative rights to run the program. |
Q: When trying to install TrueSync Desktop or TrueSync Plus in Windows NT 4.0, a message appears indicating that user must have Administrative Rights to install this product on an NT system. Is this true? |
| A: Yes. Windows NT 4.0 requires that you have Administrative Rights to install software on the operating system. Please have your Administrator install the product. You can then log in without Administrative Rights to run the program. |
Q: Why are Calls not synchronizing with Outlook? |
| A: Microsoft has not included any specific Call support for tasks in Outlook. Users can make them behave similarly; however, there is no clean way for TrueSync to detect them. Until Microsoft adds Call support into the Outlook API, calls will not be supported. Currently, only ACT!, Sidekick and the REX device support this feature. |
Q: Why do future To Do's appear on the REX after synchronizing even though the From setting is set to Last Quarter and the Through setting is set to This Quarter under Calendar Mapping Properties? |
| A: This is working as designed. The Calendar Options under Calendar Mapping only effect calendar events and do not effect To Do's. |
Q: Why does TrueSync not list the Full Name field in Customize Mapping for Contacts? |
| A: The Full Name field is not included because Outlook treats this field unpredictably during synchronization, causing the data to appear mismatched afterwards. |
Q: Will other PC cards work in my REX Docking Station? |
| A: No. The REX docking station can only be used with the REX. There are currently no plans to expand its usage to other PCMCIA adapters. |
