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Product: StorageExpress™ Backup Server
E2002, E2006, E2008, E2010, E2013, E2018, E2023, E2024, E2027, E2028,
E2029, E2030, E2031, E2032, E2033, E2034, E2035, E2036, E2038, E2055,
E2073, E2078, E2081, E2088, E2097, E2110, E2127, E2129, E2131, E2133,
E2197, E2215, E2216, E2265, E2266, E2285, E2286, E2287, E2313, E2321,
E2002 - User [user name] Does Not Have Supervisory Rights on
Server[server name]
Problem
Certain ARCOPY operations require the user to have supervisor
rights.
Resolution
Assign supervisor rights to the user or modify the job to use an
account with supervisor rights.
E2006 - Failed to Locate Directory [directory name] on Workstation
Problem
Either the specified directory directory doesn't exist, or the path
name is incorrect.
Resolution
Verify that the correct directory name is specified in the job form
and that the directory exists.
E2010 - Failed to Allocate Memory ([number] bytes)
Problem
There is not enough server memory available.
Resolution
See Checking the File Server's Memory Status.
E2013 - Failed to Issue InocuLAN Scan Request - [NetWare error code]
Problem
The status of the InocuLAN interface is being shown as busy.
ARCserve will wait five minutes for the InocuLAN scan to begin and
then generate this error message.
Resolution
Check the InocuLAN Activity Log and/or documentation for specific
information on InocuLAN's operational status.
E2018 - Failed to Close [filename]'s Bindery -[NetWare error code]
Problem
The user does not have appropriate rights for this function. The
bindery cannot be closed, and therefore cannot be copied, unless
the user is a Supervisor or equivalent.
Resolution
Assign Supervisor rights to the user or modify the job to utilize a
user name that has Supervisor rights.
E2023 - Failed to Establish Connection with WS @ [workstation address],
[NetWare error code] - Agent Not Loaded
Problem
ARCserve has failed to contact the workstation agent, most likely
due to the agent's not having been loaded.
Resolution
Make sure that the workstation is powered on, that the proper agent
and network drivers are loaded for the environment, and that access
to the workstation is not blocked by a network broadcast message.
E2024 - Failed to Copy [file name] - Requested:[file size] Actual: [how
much was copied successfully], [NetWare error code]
Problem
The amount of data copied successfully does not match that which
was requested. This could be due to insufficient disk space on the
target volume, directory or space restrictions on the account being
used to access the target volume, or corruption in the source file.
Resolution
1. Make sure that the target volume has sufficient free disk space
to hold the file(s) to be copied.
See also TECHNOTE: ARCserve and File Server Disk Space Problems.
2. Check for directory and user restrictions using the NetWare
DSPACE utility.
3. Make sure that the source file has not become corrupted.
E2027 - Failed to Create File [file name] -[error description]
E2028 - Failed to Write Report File (file name)
E2029 - Failed to Create Work File [file name] to Store Migration Info,
[error description]
E2030 - Failed to Create MAC Directory [directory name] [MAC long name],
[NetWare error code]
E2031 - Failed to Create MAC File [file name] [long name]
E2088 - Failed to Record File to be Deleted -[error description]
E2129 - Error Writing [file name] - [error description]
E2266 - Error Writing Retry Missed File Log [log name], [error
description]
Problem
A file could not be created on the target volume, either because
there is insufficient disk space available, or because the account
being used to access the target volume has insufficient rights.
Resolution
1. Check that there is sufficient disk space on the target volume
for the file(s) to be copied.
2. Make sure that the account being used to create the job has
sufficient rights to create files on the target volume, and that
there are no space restrictions preventing the creation of the
file(s).
See also TECHNOTE: ARCserve and File Server Disk Space Problems
Note: Use SYSCON to check assigned rights, use DSPACE to check user
and directory restrictions.
E2027 Failed to create file <server>/<volume>\ARC$NEXT.NXT - Permission
denied
Problem
While copying files from a subdirectory on one volume to another,
the above error is displayed. However, the files are copied
successfully.
Resolution
The file ARC$NEXT.NXT is a placeholder created on the root of the
destination volume. If the user does not have sufficient rights
at the root to create the file, then the error is reported.
Provided that the user has appropriate rights to the destination
directory, the files will be copied successfully and the E2027
error can be ignored.
E2027 Failed to create file [file name] - [error description].
Problem
You don't have proper rights to create a file, or there is no disk
space available.
Resolution
Check your assigned rights. Check disk space.
E2032 - Failed to Begin FTS Session, [NetWare error code]
E2033 - Failed to Begin FTS Job, [NetWare error code]
E2034 - Failed to Add FTS Record, [NetWare error code]
E2035 - Failed to End FTS Session, [NetWare error code]
E2036 - Failed to End FTS Job, [NetWare error code]
Problem
There is a problem with the ARCserve databases.
Resolution
Look in the ARCserve Activity Log for an error message mentioning
Btrieve or any of the ARCserve database filenames (AS*.DB). See
the entry for that error message for resolutions.
See also Repairing the ARCserve Databases
See also Btrieve Status Codes and Messages
E2038 - [Directory name] Not Found - [error description]
E2133 - File [file name] Not Found
Problem
Either the specified directory or file doesn't exist, or the
account being used to access it does not have sufficient rights to
access it.
Resolution
Make sure that the file/directory has not been renamed or deleted.
Check to see that the user has appropriate rights to the
file/directory.
E2055 Failed to Get <volumename> Volume Number -98
Problem
User was getting E2055 during the copy job after the server was
downed and brought back up.
Resolution
All volumes were not mounted on both the host and remote server.
E2071 Failed to Create Directory [directory name] - [error description].
Problem
There can be several reasons for this error to occur:
There is no available disk space.
User does not have proper rights to create the directory.
Maximum number of directory levels has been reached?
Resolution
For each of the reasons, check the following:
Check disk space on the server. Use DSPACE to check for any user
and directory restrictions.
Use SYSCON to make sure the user has rights to create directories.
Check to see if the maximum number of directory levels has been
reached.
E2073 - Failed to Open File[file name]-[error description]
E2078 - Failed to Open MAC File [file name][MAC long name]
Problem
Either the file has been incorrectly specified when creating the
job, or it has already been opened in exclusive mode by another
application or the account being used to access the file doesn't
have the appropriate rights to open it.
Resolution
Check to see that the filename exists in the specified directory.
Use the NetWare MONITOR utility to determine if another user has
the file open. Check to see that user account has the rights
necessary to open the file.
E2081 - Failed to receive job from scheduler. Queue [queue name], ret=[
NetWare error code]
Problem
There is a problem retrieving a job from the ARCserve Job Queue.
Resolution
Put the original job on hold and resubmit the same job again. If
the same error is generated, it will be necessary to recreate the
ARCserve Job Queue.
See Recreating the ARCserve Job Queue.
E2097 Failed to scan [filename]'s trustees.
Resolution
Bindery may be corrupted. Try repairing bindery using BINDFIX
utility.
E2110 - Failed to Delete [file name] - [error description]
Problem
The account attempting to perform the operation does not have
sufficient rights to delete the specified file.
Resolution
Alter the rights of the account attempting to perform the function
or use another account with appropriate rights.
E2127 - Error Reading [file name] - [error description]
Problem
There is either some corruption in the specified file or the
connection or the connection to its source has been broken.
Resolution
Make sure file's source directory is accessible to the network and
make sure that the file has not been corrupted and is readable.
E2131 - Failed to Open File [file name], Execute Only
Problem
ARCserve cannot open this file because it has been flagged as an
EXECUTE ONLY file.
Resolution
Remove the "X" attribute using the NetWare FLAG utility.
E2197 - "Service Connection with File Server [server name] is Broken!"
Problem
This message appears after other error messages because the
connection to the specified server has been broken.
Resolution
1. Check that the specified server exists on the network.
2. Check the physical communications path to the server, such as
routers, bridges, cabling, etc.
3. Make sure that the latest versions of the LAN drivers are being
used on both servers.
4. Make sure that the LAN cards are functioning properly. Try
replacing the LAN cards and drivers with those from a different
vendor on both servers.
Also, see E0168 for connection troubleshooting.
E2215 - Failed to Complete InocuLAN Scan on [directory name] - [NetWare
error code]
Problem
InocuLAN has reported an error in its attempt to perform a virus
scan on the specified directory. This could be either be
attributable to an InocuLAN problem or the account being used to
access the directory does not have the appropriate rights to it.
Resolution
Make sure that the user has the appropriate rights to the specified
directory. See the InocuLAN Activity Log and/or documentation for
specific information on the status of the InocuLAN scan.
E2216 - Wait for InocuLAN Result - Time Out
Problem
The InocuLAN virus scan took too long, and the directory will be
skipped.
Resolution
ARCserve waits for twenty minutes for InocuLAN to finish its scan.
See the InocuLAN Activity Logs and/or documentation for specific
information on the status of the InocuLAN scan.
E2265 Error Reading Retry Missed Files Log [log name], [error
description].
Problem
There is some corruption with the file or the connection has been
broken.
Resolution:
Use DOS to verify that there isn't a problem with the file. Check
to see if the connection is gone.
E2285 - Failed to Recreate Queue [queue name]
E2286 - Failed to Recreate User [user name]
E2287 - Client [client name] does not have bindery access.
Problem
The account being used to perform this function does not have
supervisory rights. The user must be a supervisor equivalent to
perform disk mirroring when the destination is the ARCserve host
server.
Resolution
Assign supervisory rights to the user account or log in as
Supervisor when creating a job of this type.
E2313 - Failed to Lock File [file name], [error description]
Problem
ARCserve cannot lock the specified file because it is in use.
Resolution
1. Use the NetWare MONITOR utility to determine which user or
process has the specified file open.
2. When creating the job using the ARCserve Manager, do not select
Use Lock Mode if Deny Write Fails from the Open File Method dialog
in the Backup Options screen if there is a good chance the files
will be in use. Instead, choose Deny None if Deny Write Fails.
This will allow a user to view a file while it is being backed up.
This applies to:
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