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Product: StorageExpress™ Backup Server
E9001, E9002, E9003, E9004, E9005, E9006, E9007, E9008, E9009, E9010,
E9030, E9031, E9032, E9033, E9036, E9040, E9041, E9042, E9043, E9100,
E9101, E9102, E9103, E9104, E9105, E9106, E9107, E9108, E9109, E9110,
E9114, E9115, E9116, E9117, E9118, E9119, E9120, E9121, E9122, E9123,
E9124, E9125, E9126, E9127, E9128, E9129, E9130, E9131, E9132, E9133,
E9134, E9135
Error
E9001: Failed to allocate buffer to T_CALL [reason for failure]
Cause
There is not enough server memory on the StorageExpress system for this
task.
Solution
If not loaded, load MONITOR.NLM and select "Resource Utilization." From
the "Server Memory Statistics" window, verify that cache buffers is not
below 30%, if it is, reboot the StorageExpress system as this may return
additional free memory. If this does not clear the problem, more memory
should be added to the StorageExpress system.
Error
E9002: Failed to bind socket [reason for failure]
Cause
This is a system error.
Solution
Solution not known at this time.
Error
E9003: Failed to set communication to blocking mode
Cause
This is a system error.
Solution
Solution not known at this time.
Error
E9004: Failed in t_connect to [IP address of workstation], [reason for
failure]
Cause
This is a system error.
Solution
Solution not known at this time.
Error
E9005: Failed to set communication to non-blocking mode
Cause
This is a system error.
Solution
Solution not known at this time.
Error
E9006: Failed to open TCP driver, [reason for failure]
Cause
The TCP/IP configuration of the StorageExpress system is in error.
Solution
Verify the TCP/IP configuration of the StorageExpress system. For
example, Ethernet_II frame type, correct IP address, correct subnet
mask, etc.
Error
E9007: Failed to receive packet length, [packet length], [reason for
failure]
Cause
The connection with the workstation is broken.
Solution
The workstation may have been turned off, or the Uagent was terminated.
Check the workstation's network connection. Also, check the uag.log
file. The UAG.LOG may be found under the root directory or in the same
directory as the Uagent.
Error
E9008: Failed in t_rcvconnect to [IP address of workstation], is your
agent loaded?
There are several possible causes and solutions:
Cause 1
Uagent is not loaded.
Solution 1
Make sure the Uagent is loaded at the workstation.
Cause 2
The IP address of the workstation is incorrect.
Solution 2
Verify the IP address and subnet mask of the workstation.
Cause 3
The network connection is broken.
Solution 3
Ensure the network connection is operational. Use "PING" or other means.
Cause 4
Bridge or router issues.
Solution 4
Check all bridges or routers between the workstation and the
StorageExpress control unit to ensure that they are operational and that
traffic is being forwarded between the proper ports.
Cause 5
Wrong TCP port number.
Solution 5
Don't start Uagent with the "-p" option.
Cause 6
IP is not bound to the LAN driver. Verify the IP address and subnet
mask on the StorageExpress control unit.
Solution 6
Use the "CONFIG" command from the StorageExpress control unit console.
Error
E9009: Failed to transmit packet [packet length], [reason for failure]
Cause
The connection with the workstation is broken.
Solution
The workstation may have been turned off, or Uagent was terminated.
Also, check the workstation's network configuration.
Error
E9010: Failed in t_connect to [IP address of workstation], Timeout!
There are several possible causes and solutions:
Cause 1
Uagent didn't respond with a connection confirmation within 300 seconds.
The network load might be too heavy.
Solution 1
Try again at a different time when traffic across the network may be
lighter.
Cause 2
Wrong Ethernet frame type.
Solution 2
Ensure that the ETHERNET_II frame type is bound to the StorageExpress
control unit LAN driver.
Cause 3
TCP/IP on the UNIX workstation is not configured or is improperly
configured.
Solution 3
Ensure TCP/IP is properly configured on the UNIX workstation.
Error
E9030: Failed to allocate filter buffer (number of bytes)
Cause
There is not enough server memory on the StorageExpress server for this
task.
Solution
If not loaded, load MONITOR.NLM and select "Resource Utilization." From
the "Server Memory Statistics" window, verify that the cache buffers is
not below 30%. If it is, reboot the StorageExpress as this may return
additional free memory (NetWare 3.11 has had some problems with memory
management). If this does not clear the problem, more memory should be
added to the StorageExpress.
Error
E9031: Failed to allocate memory [number of bytes] for ws backup.
Cause
There is not enough server memory on the StorageExpress system for this
task.
Solution
If not loaded, load MONITOR.NLM and select "Resource Utilization." From
the "Server Memory Statistics" window, verify that the cache buffers is
not below 30%. If it is, reboot the StorageExpress system as this may
return additional free memory (NetWare 3.11 has had some problems with
memory management). If this does not clear the problem, more memory
should be added to the StorageExpress system.
Error
E9032: Failed to create file [file name].
Description
The backup user doesn't have the proper rights to create files, or there
is no disk space available.
Solution
Check the users assigned rights on the workstation. Ensure sufficient
disk space is available.
Error
E9033: Failed to create file [file name].
Description
The file doesn't exist, or the path to this file is incorrect.
Solution
For each cause, check the following.
Make sure the file exists.
Check the file permissions on the UNIX workstation.
Also check the uag.log file for a description of the causes of this
error. The uag.log file may be found in the root or in the directory
containing the Uagent.
You may need to shut down to a single-user mode before doing a backup
and/or restore job.
Error
E9036: Error reading file [file name].
Description
This error is usually caused when someone has deleted or changed the
file size since the job started.
Solution
Determine if the file exists or if it has been changed. Also check the
uag.log file on the UNIX workstation for an explanation of why this
error occurred. The uag.log file may be found in the root directory or
in the directory containing the Uagent.
Error
E9040: Failed to start database session, [error code].
Description
There is something wrong with the ARCserve databases.
Solution
On the back end, at the ARCserve server menu, check the activity log for
the Btrieve error number. Look in your Btrieve Installation and
Operation Manual for an explanation of the error.
Error
E9041: Failed to add record to ARCserve database [error code].
Description
There is something wrong with the ARCserve databases.
Solution
On the back end, at the ARCserve server menu, check the activity log for
the Btrieve error number. Look in your Btrieve Installation and
Operation Manual for an explanation of the error.
Error
E9042: Failed to end database session.
Description
There is something wrong with the ARCserve databases.
Solution
On the back end, at the ARCserve server menu, check the activity log for
the Btrieve error number. Look in your Btrieve Installation and
Operation Manual for an explanation of the error.
Error
E9043: Failed to locate [path] at [tape position]
Description
The restore path is a dummy in the database tree.
Solution
This path was not backed up. It exists only for constructing the tree
view from the ARCserve database. The user should pick from a lower
level to restore.
Error
E9100: Directory protected. [Uagent] rejected the request.
Description
The source directory is protected by the directory control file UAG.CNTL
on the workstation.
Solution
Remove the protected directory from the UAG.CNTL file.
Error
E9101: Invalid filter [filter pattern]
Description
The user tried to implement the invalid filter as shown in the error
message.
Solution
Remove or correct the filter.
Error
E9102: Incorrect user name, [Uagent] rejected the request.
Description
The user name is not defined on the workstation.
Solution
Make sure the user name being used to connect to the UNIX workstation is
correct. If you need to add a user, check the UNIX system
administrators guide.
Error
E9103: Incorrect password, [Uagent] rejected the request.
Description
An incorrect password was given for the user connecting to the
workstation.
Solution
Verify the password for accuracy and correct if necessary.
Error
E9104: Invalid UNIX path, [Uagent] rejected the request
Description
An incorrect path was given for a backup or restore job.
Solution
For a backup, check the validity of the source path. For a restore,
check the destination path. Either path must begin with a forward slash
(/).
Error
E9105: Failed to get the info of source directory, job aborted.
Description
Cause varies
Solution
Check the uag.log file for an explanation of why this error occurred.
The uag.log may be found under the root directory or in the same
directory as the Uagent.
Error
E9106; Failed to access destination directory, [Uagent] rejected the
request.
Description
Permission denied or system error.
Solution
Check the uag.log file for an explanation of why this error occurred.
The uag.log may be found under the root directory or in the same
directory as the uagent.
Error
E9107: The target Uagent doesn't support disk comparison.
Description
Performing data comparison.
Solution
Client agent versions lower than 2.0 do not support disk comparisions.
Error
E9109: Unknown UNIX workstation.
Description
The hostname is not defined in the hosts table.
Solution
Ensure the SYS:ETC\HOSTS file on the StorageExpress system is valid and
contains the name and IP address of the UNIX workstation.
Error
E9110: Unknown filter type - [filter type].
Description
The displayed filter type is not supported.
Solution
Either remove or correct the erroneous filter.
Error
E9114: Failed to change UID on WS
Description:
The client agent failed to change the effective user id (uid) to user
id.
Solution:
Ensure the client agent was started by ROOT.
Error
E9115: Failed to access source directory, [Uagent] rejected the request
Description:
Permission denied or system error.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9116: Failed to get ack of receiving attributes from agent
Description:
Communication failed during receiving file attributes.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9117: Failed to get ack of receiving file from agent
Description:
Communication failed during receiving file data.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9118: Failed to get EOJ from agent
Description:
Communication failed during receiving EOJ commands.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9119: Exceeded workstation system limitation, job aborted
Description:
The workstation file system ran out of disk space or i-node.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent. Also, free up additional disk space on the
workstation.
Error
E9120: Failed to access directory [directory name]
Description:
Failed to open the directory displayed in the error message.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9121: Failed to compare [file or directory] [path]
Description:
Varies.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9122: Failed to lock file [file name]
Description:
Varies.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9123: Failed to read symbolic link file [file name]
Description:
Varies.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9124: Failed to restore linked file [file name]
Description:
Varies.
Solution:
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9125: Failed to restore privilege command [file name]
Description
Varies.
Solution
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9126: Failed to restore special file [file name]
Description
Varies.
Solution
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9127: Failed to set [file name] attributes
Description
Varies.
Solution
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9128: Failed to set [file name] date and time
Description
Varies.
Solution
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the Uagent.
Error
E9129: Failed to write [file name] data
Description
Varies.
Solution
Check the UAG.LOG file for an explanation of why this error occurred.
The UAG.LOG file may be found under the root directory or in the same
directory as the uagent.
Error
E9130: File [file name] is expanded (original size: [size]) on the ws
Description
The data received doesn't match the file size.
Solution
The file is expanded during backup.
Error
E9131: File [file name] is truncated ([original file size in bytes] ->
[actual file size in bytes]) on the ws
Description
The data received doesn't match the file size.
Solution
The file is expanded during backup.
Error
E9132: File [file name] is truncated ([number of padded bytes] bytes)
Description
The connection with the workstation has been broken.
Solution
The user cancelled the job or the communication failed during the backup
of a file. The file is padded with null bytes (0h).
Error
E9133: File [file name] is locked by another process
Description
Another running program has this file locked.
Solution
None. The file will be skipped.
Error
E9134: Push (current level), stack overflow (MAXLEVEL=[maximum level])
Description
Directory traversing exceeded the maximum level of depth.
Solution
The maximum number of levels is 50. The user exceeded this limit.
Restructure the directory tree to remove excessively deep tree depths.
Error
E9135: Stack empty
Description
Directory traversing error.
Solution
The maximum number of levels is 50. The user exceeded this limit.
Restructure the directory tree to remove excessively deep tree depths.
This applies to:
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