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Welcome to the StorageExpress™ System Current News, vol. 6, updated to inform you of the major issues, resolutions, product, and current release information.
Issues and Resolutions
Product Information
Current Software Release Information
Additional Support Information
Issues and Resolutions
Product Information
Complimentary 90 day free phone support expires 12/31/97
The Advisor Line gives you direct access to Intel support professionals. For added flexibility, this program gives you the choice of two payment methods: The Intel 900 number can be charged at a rate of $2.50 per minute on your telephone bill (900-555-5800), or $25.00 per call on your Visa, MasterCard or American Express card (800-404-2284).
Customers who choose to cover their StorageExpress II system with the Hardware Maintenance Agreement receive 1 year of unlimited telephone support for one contact (see Hardware Maintenance Agreements below).
Support for the StorageExpress I system platform and Central Console 1.60 A.E. ends 5/31/98
Effective 5/31/98, there will be no software support for customers using v1.60.A.E or less. Hardware support for the StorageExpress I system will end in North America and Europe. This includes the following hardware:
StorageExpress I system and peripheral box configured with:
TokenExpress™ adapter
FDDI LAN adapter
Exabyte 8500 tape drives
Exabyte 8500C tape drives
HP DDS tape drives
Support for the StorageExpress II system platform and v2.0, ARCserve* 6.x for NetWare* continues until 12/31/99
Effective 5/31/98, Intel Customer Support will provide support for customers using the StorageExpress II system platform and Version 2.0, ARCserve* 6.x for NetWare:
StorageExpress II system and the SMS00 Pbox configured with:
TokenExpress PRO adapter
EtherExpress™ PRO/100 adapter
HP DDS2 tape drives
HP DDS2 AC tape drives
Exabyte 8505XL 8MM drives
Quantum DLT 4000
Hardware Maintenance Agreements (North America only)
Hardware Maintenance Agreements are available for StorageExpress II system hardware until 12/31/98.
The Hardware Maintenance Agreement provides:
Next-business-day hardware replacement
Free software updates (v2.0, ARCserve* 6)
Unlimited telephone support for one contact
One-year agreement, one annual fee
Current Software Release Information
StorageExpress™ v2.0, ARCserve* 6.0 for NetWare* Service Pak 1, [SEV2SPD1.EXE - SEV2SPD9.EXE]
The Service Pak consists of 8 disks plus a documentation disk: SEV2SPD1.EXE through SEV2SPD9.EXE. Each self-extracting archive contains the files necessary for installing the StorageExpress™ v2.0, ARCserve 6.0 for NetWare* Service Pak 1.
The Service Pak enhances ARCserve 6.0 ARCserve Manager, ARCserve Server, including DLT label printer support for the StorageExpress system, and is certified for NetWare 4.11.
The Release notes for ARCserve 6 for NetWare Service Pak are viewable with Adobe Acrobat* Reader. You can install Adobe Acrobat Reader from your Cheyenne Software install CD. Please see archive README.TXT for important information not included in the Release Notes.
In addition to the Service Pak, if you have HP DDS2 or HP Autochanger tape drives, we recommend you download the update file: SEV2CHGR.EXE. This update fixes an issue where the software would not reinitialize the tape magazine correctly, once the magazine was ejected.
StorageExpress™ v2.0, ARCserve 6.0 CHANGER.NLM Update [SEV2CHGR.EXE]
This fixes an issue where the CHANGER.NLM would not re-inventory the tape magazine after reinserting it into the Autochanger without restarting ARCserve, via the Scheduler console. See README.TXT for additional details/issues..
StorageExpress™ Central Console V1.60A.E. Service Pack 1 [160SP1.EXE]
This service pack contains updated TSA, SMDR, and SPXS files. Various reliability issues have also been addressed by this service pack. Issues addressed by the Service Pack include:
- Updated TSA and SMDR files to versions from SMSUP6.
- Updated SPXS.* to version 5.00o (Performance enhancement).
- Updated drivers for the FDDI card. This fixes a problem where an abend in the AES Sleep Process could occur.
- Updated drivers for the TokenExpress PRO card. This fixes a problem with ring frequency error and certain intelligent MAUs.
- TAPESVR.NLM: Now prints labels for DLT tapes.
- YES.NLM: Fixed problem with having more than 72 workstations in a single job and being unable to edit the job.
- EPLIB.NLM: Fixed problem where an error "Error communicating with YES.NLM" could occur.
- FTSAPI: Fixed problem where Streamlined makeup jobs going to different tape drives would only run one makeup job at a time.
- SECON.NLM: Added ability to see background task count and fixed output from help command.
- SELFBACK.NLM & CENTRAL.EXE: Fixed problem where doing a full self-restore would not restore the job queues.
- FTS_GC.NLM: Fixed problem where it could get caught in an infinite loop.
- CENTRAL.EXE & COMMON.DLL: Fixes a problem with December 30th in a leap year.
- Firmware upgrade of DDS-2 drives and auto-changers. The upgrade will automatically update the firmware on the drives to version 9608.
StorageExpress™ System Software v1.60 [SED1.EXE - SED6.EXE]
StorageExpress System software v1.60 is available for electronic download as SED1.EXE through SED6.EXE and README.1st . The StorageExpress System software v1.60 provides the following features:
- Full support for DLT Tape Drives.
- Microsoft Windows* 95 support for Central Console and workstation backups.
- Windows NT agent support IP.
- Standard Cheyenne ARCServe agents for workstation backups.
- Associate an unlisted workstation using IPX address.
Additional Support Information
Intel Customer Support.
Intel Network Backup Servers electronic document listing, #0109
For a current listing of available electronic documents for the StorageExpress System, call 1-800-525-3019 in North America or 1-503-264-6835 for International locations, and request electronic document #0109.
This applies to:
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