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The following suggestions can help you troubleshoot an issue:
Isolate the Problem
Isolating and resolving a problem requires a systematic approach. The following items can help you isolate the problem.
- Did it used to work? If yes, has anything changed on the computer since that time? For example, has the access point or environment changed?
- Change settings or parameters one at a time. Do not change multiple settings at once. Write down the setting you changed, and what the result was. Note whether the change has a positive or negative impact on the problem or whether it changes the symptoms.
- Do other computers have the same issue, or is it just this computer? For example, do all computers on the same network have the same issue?
Use Keywords to Search for Related Information
Search Intel's support site or your computer manufacturer's web site using keywords that describe your problem.
Software Updates
Many problems can be remedied by updates to software. With fast changing wireless technologies, it is not uncommon for a new computer, access point or other unit to not have the most current software or drivers, due to the time required for the product to pass through manufacturing and distribution.
The following items can help you determine if you have the latest software on your computer, as well as on your wireless access points or wireless router/gateway.
1 Intel is a supplier of laptop components and does not manufacturer or sell complete laptop systems. Your computer manufacturers may have customized the driver on your computer. Before downloading and installing a driver from Intel, check with your computer manufacturer for a customized version.
This applies to:
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